How Voice Can Become The Enterprise Workflow Tool Of The Future

Ken Sutton — Originally published by Forbes

The sheer number of workflow tools across the enterprise today has become burdensome. As the pandemic has inspired new behaviors and necessitated the adoption of new software, these workflow tools have become even more fragmented. The result is inefficiency: excess time spent tracking down data, communicating across different channels and generally being unable to access the information you need.

A recent survey from FutureLearn noted that 55.8% of respondents said their jobs had become more tech-reliant since the start of the pandemic. On average, workers use four to five different programs during a typical workday. This fragmentation is not new. It’s simply an acceleration of the trends we’ve seen within the enterprise.

 

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